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Shipping:
Domestic Shipping
International Shipping
Shipping Rates
Shipping Methods

Ordering:
Payment Methods
Exchanges & Returns
Backorders
Security & Privacy
Order Status

Troubleshooting:
Logging In
Shopping Cart
Fraud Warning

Corporate:
Privacy Policy
Terms & Conditions
Contact Us

Domestic Shipping

Domestic orders are shipped daily, excluding non-business days and holidays. Please allow up to ten (10) business days for your order to arrive, starting from the date of shipment. Occasionally issues beyond our control, such as poor weather conditions, mail service backlogs, or incomplete/incorrect addresses may delay shipments beyond their scheduled delivery dates. Customers are solely responsible for any fees and/or charges that are incurred in the event an order must be reshipped due to an incomplete/incorrect address.

You will receive shipment tracking information via E-Mail when your order ships. If this shipment confirmation is not received and your E-Mail uses bulk mail or spam filtering, ensure that you are accepting E-Mails from:

customerservice@10percent.com

International Shipping

International orders are shipped daily, excluding non-business days and holidays. Please allow up to twenty (20) business days for your order to arrive, starting from the date of shipment. Occasionally issues beyond our control, such as poor weather conditions, mail service backlogs, or incomplete/incorrect addresses may delay shipments beyond their scheduled delivery dates. Customers are solely responsible for any fees and/or charges that are incurred in the event an order must be reshipped due to an incomplete/incorrect address.

You will receive shipment tracking information via E-Mail when your order ships. If this shipment confirmation is not received and your E-Mail uses bulk mail or spam filtering, ensure that you are accepting E-Mails from:

customerservice@10percent.com

Your local government may impose import duties and/or VAT (Value Added Taxes) on imported shipments. These fees are not enforced by us, and are beyond our control or ability to predict. These fees (if any) are made payable to your government. You are responsible for paying any taxes, duties, and/or customs fees deemed necessary for the release of your shipment; please check with your local post office for more information. We are required to declare an accurate monetary value on all international shipments, and are unable to honor any requests to suppress the value of an order on the customs sticker or claim it as a gift.

We are not responsible for packages held by customs. Customers are solely responsible to be aware of and fully comply by all laws pertaining to the importing of materials purchased on our website. Customers are solely responsible for any fees and/or charges incurred in the event a shipment is refused or otherwise returned to us. To minimize cases of fraud, international orders may take additional processing time while we verify your payment method information. In some cases Customer Service may contact international customers and require that they provide additional means of authorization before an order can be shipped.

Shipping Rates

For current shipping rates, select the country below that your order will ship to. Please note that additional shipping fees may apply for non-standard shipping methods; more information on shipping methods below.

Shipping Rates Last Updated: Thursday, March 10th, 2011


Standard Shipping Rates For: United States Of America


Order Subtotal:	Shipping Rate:

$0.00 - $15.00	$4.95

$15.01 - $25.00	$7.95

$25.01 - $50.00	$9.95

$50.01 - $75.00	$11.95

$75.00 - $100.00	$14.95

$100.01 - $149.99	$15.95

$150.00 - $200.00	$0.00

$200.01 & Up	$0.00

Shipping to APO/FPO addresses is always FREE. Thank you for serving our country!

Shipping Methods

Below are the available shipping methods for orders. Please note that not all shipping methods are available to all countries. You will be presented with only those available to your shipping address during checkout.

Shipping Method:	Fees:

Standard (Best Possible)	Standard Shipping Rates Shown Above

Payment Methods

Below are the accepted payment methods for online orders:

Orders placed through postal mail must be made via personal check, certified check, or money order. Please note that there is a ten (10) business day hold on all checks and money orders once received to ensure that sufficient funds are available before an order is shipped. Customers are solely responsible for any fees and/or charges that are incurred in the event a check/money order is returned due to insufficient funds.

In the event of an overpayment with a check/money order a credit will remain on your account for future purchases. Customers may request a refund of any pending credit on file by contacting Customer Service.

For orders where PayPal is chosen as the desired payment method you will receive an invoice (via the E-Mail address that you provide during the checkout process) that will contain a link to pay for your order through the PayPal website. PayPal order invoices that are not paid within one (1) week of issue will be cancelled.

Exchanges & Returns

Based on California Civil Code Section 1723 we cannot accept exchanges/returns of opened, used, or worn merchandise unless deemed defective from the manufacturer or from shipment. Defective merchandise will be replaced with the same item only. If incorrect merchandise is shipped in error, we will ship the correct merchandise free of charge, and reimburse for return shipping of the incorrect merchandise. To minimize fraud you may be required to return the incorrect shipment prior to shipment of the replacement. If merchandise is returned to exchange for a different size you may be required to pay an additional shipping fee for the new shipment. Exchanges must be unworn, and contain all original product packaging and tags.

Exchanges/Returns must be pre-approved by Customer Service, and made within thirty (30) days of receipt.

Refunds for accepted returns will be applied as credit towards future purchases, or to the original payment method only. Refunds issued to credit/debit cards may take up to ten (10) business days to be credited.

Backorders

On occasion products featured on our website may become backordered, and thus not immediately available for shipment. Manufacturing delays, distributor delays, or product popularity may lead to a product becoming backordered. While we work hard to ensure that products ordered ship from our warehouse within a few business days of receiving your order, delays may occur. In the event all or part of your order becomes backordered you will be contacted via the E-Mail address provided with your order. You can check the status of your order at any time by contacting Customer Service; order status cannot be viewed online at this time.

Security & Privacy

We value your privacy, and thus secure your sensitive information with an industry standard secure certificate. All orders are shipped in discrete packaging with only our company name and a return address on the label. For more information on how we store and use your information, please review our privacy policy.

Order Status

At this time we do not offer online order tracking. Orders will appear within your order history as they were originally placed, and will not reflect any changes or cancellations made after the order was placed. If you wish to change/cancel or check the status of your order, please contact Customer Service.

You will receive shipment tracking information via E-Mail when your order ships. If this shipment confirmation is not received and your E-Mail uses bulk mail or spam filtering, ensure that you are accepting E-Mails from:

customerservice@10percent.com

Logging In

To log into your customer account you must provide your E-Mail address and the password you provided during account creation. Passwords are case sensitive, thus "PASSWORD" is not the same as "PaSsWoRd".

If you have forgotten your password, you can request to have instructions on how to reset your password E-Mailed to the E-Mail address associated with your account by clicking here. If you no longer have access to this E-Mail address you must contact Customer Service to update the E-Mail address on file, or you can create a new account using a different E-Mail address. Please note that if you choose to create a new account using a different E-Mail address you will not have access to your prior account's order history.

If you are having troubles logging into your account:

Are you using the correct E-Mail address?
Maybe you used your work E-Mail address to create an account, instead of your personal E-Mail address?

Is your CAPS LOCK key on?
Remember, passwords are case sensitive; "PASSWORD" is not the same as "PaSsWoRd".

Is your Internet browser accepting cookies?
Make sure your Internet browser and any installed security software are set to accept cookies.

Did you delete your account?
You must reactivate your account before you can use it again; to do so, reset your password.

Shopping Cart

In order to add items to your shopping cart and complete the checkout process, your Internet browser and any installed security software must accept cookies. Consult your Internet browser's "Help" menu or contact your Internet Service Provider (ISP) Technical Support Department for instructions on how to enable cookies.

Fraud Warning

For your security never give out your customer account password, even if someone claims to be from Customer Service. Customer Service will never ask you for your customer account password. Do not send your credit card number or sensitive information via E-Mail. E-Mail is not secure, and thus can be intercepted by untrustworthy individuals. Customer Service will never ask for your credit card number via E-Mail.

When visiting our website ensure that the URL in your Internet browser's address bar always begins with:

http://www.10percent.com/
- Or -
https://www.10percent.com/

If you believe someone is falsely posing as a Customer Service agent, or have received an E-Mail from us that does not appear to be legitimate, contact Customer Service immediately so that we can investigate.

Contact Us

To reach our Customer Service department, please contact us at:

10percent.com
Attention: Customer Service
15019 Califa Street
Van Nuys, California 91411
United States Of America

Telephone Number: (818) 778-0802
Fax Number: (818) 778-0806
E-Mail Address: customerservice@10percent.com

Suggestion Box

Your satisfaction is important to us... we want to hear what you think! While every suggestion box submission is read, we cannot respond to every message individually. If you have a concern that requires individual attention, or are inquiring about an order, please contact Customer Service for assistance.



You must log in to your account to submit a suggestion.

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