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Clearance
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Apparel & Body
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Clothing
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Underwear
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Accessories
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Fitness
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Health & Body
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Swimwear
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For The Home
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Calendars
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Gifts & Housewares
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Gay Greeting Cards
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Lesbian Greeting Cards
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Standard (Domestic) Shipping:
All in-stock merchandise will ship within 7 business days from the date of your order. Our Customer Service department will send an E-Mail update to alert you to any backordered items on your order. Backordered items will also be listed on your shipping invoice. Please Note: We are finding during these tough economic times that many manufactures and suppliers are behind in keeping in stock or running lean inventories, thus causing longer than normal delays of deliveries into our warehouse.
Orders will be shipped via U.S.P.S or U.P.S. Ground Service. Please allow 7-10 business days from the date your order is shipped until arrival. Please note that we do not ship orders on Saturdays, Sundays, or Holidays. Shipping confirmation numbers are available from Customer Service. You may contact us via E-Mail at customerservice@10percent.com or by telephone at
(888) 910-7372. International customers can reach us by telephone at (323) 460-4661.
To ensure proper delivery, please verify your shipping address before you submit your order. Should your package be returned to us by the deliverer we will contact you to verify the shipping address before re-shipping your product. If we are not able to obtain address verification within five days, items will be returned to stock and your credit card will be refunded for the amount of the returned products.
For special and lower shipping for those customers who only order single calendars, greeting cards, and magnets please contact Customer Service via E-Mail at customerservice@10percent.com or at our toll-free number (888) 910-7372.
All shipments are discreetly packaged and shipped.
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Express Shipping:
Second day shipping is available for in stock merchandise. Please contact Customer Service at (888) 910-7372 for this option. Express shipping is not available for Post Office box users; domestic orders only.
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International Shipping:
10percent.com currently accepts orders from many international destinations with prior credit card verification.
Shipping rates for international orders are: a flat rate shipping cost of $35.00 to Australia, Belgium, Brazil, Czech Republic, Denmark, Finland, France, Germany, United Kingdom, Greece, Iceland, Ireland, Italy, Japan, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, South Africa, Spain, and Sweden, and a flat rate shipping cost of $15.50 to Canada. In the event of an overweight package you will be contacted prior to shipment to discuss any additional shipping costs that may be due. To reduce fraud billing and shipping addresses of international orders must match and express delivery is unavailable.
Your local government may impose import duties and/or VAT (Value Added Taxes) on shipments from outside your country. These charges are separate from 10percent.com and are beyond our control or ability to predict. These charges (if any) are made payable to your government; you are responsible for paying any taxes, duties, and/or customs fees deemed necessary by your government. Please check with your local post office for more information. Your credit card will be billed if you fail to pay; no notice shall be sent. 10percent.com is required to declare an accurate monetary value on all international shipments, and is unable to honor any requests to suppress the value of an order on the customs sticker or claim it as a gift.
Please note that all pricing on 10percent.com is shown as United States currency unless otherwise noted.
We do not offer refunds or exchanges of any kind on any orders shipped internationally.
We are not responsible for packages held by Customs.
We abide by all Customs Rules and Regulations and make every effort to review updated Custom Laws.
It is the customer's responsibility to be aware of and abide by all laws pertaining to the importing of materials purchased on our website.
We charge customers for any fees incurred for refused shipments.
We don't pay International Duty Taxes and any incurred Duty Taxes will be charged back to the customer.
We do not devalue the cost of goods.
We are not liable for shipments sent overseas via a third party located in the United States.
Please allow 3-5 business days for your order to process.
We reserve the right, with or without prior notice to you, to change these Terms of Agreement at any time. You are responsible for regularly reviewing these Terms and your continued use of our website(s) constitutes your agreement to all such Terms of Agreement.
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Shipping Rates:
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10percent.com Order Total
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Standard (Domestic Shipping)
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Between $0.00 And $15.00
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$6.50
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Between $15.01 And $25.00
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$8.50
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Between $25.01 And $50.00
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$10.50
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Between $50.01 And $75.00
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$11.50
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Between $75.01 And $100.00
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$13.50
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Between $100.01 And $150.00
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$15.50
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Between $150.01 And $199.99
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$16.50
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$200.00 Or More
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$17.50
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Shipping Adult Products:
Due to county and state restrictions 10percent.com cannot ship adult product (DVDs, VHS, toys, and accessories):
- Florida (Cannot Ship To Jacksonville Or Tallahassee)
- Mississippi (Completely Restricted)
- North Carolina (Completely Restricted)
- Ohio (Cannot Ship To Cincinnati)
- Puerto Rico (Completely Restricted)
- Tennessee (Completely Restricted)
- Texas (Can Ship Only To Austin, Dallas, Corpus Christi, El Paso, Fort Worth, Houston, And San Antonio)
- Utah (Completely Restricted)
- Virgin Islands (Completely Restricted)
If you are uncertain as to whether or not 10percent.com can ship to your area simply enter your 5-digit zip code into the form field provided below and click Check My Zip Code to check it against the restrictions shown above.
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Backordered Products:
Occasionally a product is more popular than we anticipated and the item may temporarily run out of stock. When that happens, we will notify you via E-Mail with the anticipated date of arrival. Please note that a backordered item can take up to 30 days to return to stock. We ship all ordered items complete unless otherwise requested. There is an additional charge of $5.50 (domestic only, international orders will vary) to ship an order ahead.
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Waitlist:
The waitlist option is offered when we have a reasonable expectation that the item will return to stock within 60 days. Although we may place an item on waitlist status, it is not a guarantee that the stock will be received. It is however, a good way to reserve an item if it does come into stock. If we are unable to fulfill your order, you will be notified within 60 days.
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Exchanges & Returns:
Based on California Health Code 1723, 10percent.com will not accept exchanges or returns of the items listed on our website in the following categories due to health considerations:
Clothing: Swimwear, Gym Wear, Loungewear
Underwear/Undergarments
Fitness Garments
Personal Care Items, i.e.: Face care, Body Lotions, etc.
Adult products
10percent.com honors exchanges for all other products, unless otherwise stated in the product's description at the time of purchase. Items must be in new condition and unused. If an item is shipped in error, we will ship the correct item to you at no additional charge. If an item is being exchanged for another size or a different item, there will be an additional shipping charge applied for re-shipment.
Merchandise may be returned within 30 days after the original ship date. Please enclose the original tags and/or original packaging. Items must be in new condition and unused. Defective merchandise will be exchanged for the same product and size only.
Credits for accepted returns will be applied to the original payment method only, and may take up to two billing cycles to post. Should you have any further questions, please contact Customer Service via telephone at (888) 910-7372 for domestic customers or (323) 460-4661 for international customers Monday through Friday 9:00 AM to 5:00 PM (Pacific Standard Time). You can also contact us via E-Mail at customerservice@10percent.com.
Returns and Exchanges can be sent to the following address:
10percent.com
Attn: Retail Returns
6165 Santa Monica Boulevard
Los Angeles, California 90038
Please enclose a quick note explaining the reason for the return or exchange, as well as a copy of the original invoice. You will be notified via E-Mail when we receive your return items.
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Payment Methods:
You can place your online order with us 24 hours a day, 365 days a year! You may also call our toll free number (888) 910-7372 for Domestic/Canada orders or (323) 460-4661 for international orders. Customer Service representatives are available to assist you Monday through Friday, 9:00 AM to 5:00 PM (Pacific Standard Time).
We accept American Express, Discover, MasterCard, Visa, and for our international customers Eurocard MasterCard, Maestro, and Solo. Charges made to your credit card will appear under the name "Village Lighthouse, Inc." or "10percent.com". You will not be charged for any items ordered until the item is ready to ship from our warehouse.
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You may also mail in your order with a check or money order. Please be aware that when sending a personal check that we will hold your order for 10 business days. If a check is returned to us from your bank as insufficient funds, it will be turned over to collections. Please mail orders to the following address:
10percent.com
Post Office Box 38010
Los Angeles, California 90038
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Privacy & Security:
10percent.com prides itself on protecting your privacy. The 10percent.com shopping cart secures your customer information with a VeriSign 128-bit secure certificate, and all orders are shipped in discrete packaging with only "10percent.com" and a return address on the label. For more information please review our Privacy Policy.
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Contact Our Staff:
To contact our staff, please see the table below.
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If Your Concern Is Regarding
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You Should Contact This Department
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Placing An Order By Telephone, Fax, Or Mail
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(888) 910-7372 -or- (323) 460-4661
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Checking On The Status Of An Existing Order
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(888) 910-7372 -or- (323) 460-4661
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Make Changes To Or Cancel An Existing Order
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(888) 910-7372 -or- (323) 460-4661
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Report A Problem With This Website
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webmaster@10percent.com
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Unsubscribe From Catalog Mailing List
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customerservice@10percent.com
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Unsubscribe From Newsletter Mailing List
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webmaster@10percent.com
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